Refund and Returns Policy

At EduChamp, your satisfaction and your child’s educational journey are our top priorities. We strive to offer high-quality products and services that bring value, learning, and joy. However, if for any reason you are not completely satisfied with your purchase, we’re here to help.

1. Return Eligibility

You may return items purchased from the EduChamp Store under the following conditions:

  • The item is unused, unopened, and in its original packaging.

  • The return is initiated within 7 days of delivery.

  • Proof of purchase (receipt or order number) is provided.

📝 Items that do not meet these conditions will not be eligible for a return.

2. Non-Returnable Items

The following items are non-refundable and non-returnable:

  • Digital products (e.g., downloadable worksheets, video lessons)

  • Gift cards or coupons

  • Perishable items (e.g., snack packs) unless damaged or expired on arrival

  • Customized products (e.g., personalized care packs or labelled stationery)

3. Damaged, Defective, or Incorrect Items

If you receive an item that is:

  • Damaged in transit

  • Expired or spoiled on delivery

  • Incorrect (not what you ordered)

Please notify us within 48 hours of delivery with:

  • A clear photo of the item(s)

  • Your order number and contact details

We will offer you the choice of:

  • A replacement

  • A store credit

  • A full refund (processed to your original method of payment)

4. Refund Processing

Once your return is received and inspected, we will:

  • Notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed within 5–10 working days.

  • Refunds are made to the original method of payment only.

5. Exchanges

We only replace items if they are defective or damaged. For other exchanges (e.g., wrong size, incorrect product), you may need to return the item (if eligible) and place a new order.

6. Shipping Costs

  • If the return is due to our error (damaged, defective, or incorrect item), we will cover all return shipping costs.

  • For all other returns, the customer is responsible for return shipping.

7. How to Initiate a Return

To initiate a return or request a refund, please contact us at:

📧 Email: admin@educhamp.co.za
📞 Phone: +27 62 013 6403
📍 Returns Address: 23b Erasmus Avanue The Orchards Pretoria

Please include:

  • Your full name

  • Order number

  • Reason for return

  • Any supporting photos (if applicable)

8. Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank account again.

  2. Contact your credit card provider—it may take some time before your refund is officially posted.

  3. If you’ve done all of this and still haven’t received your refund, please contact us.

9. Policy Updates

EduChamp reserves the right to update or modify this policy at any time without prior notice. Changes will be posted on this page with an updated revision date.